What is the opportunity?

The primary purpose for this position is to supervise and provide leadership for a team supporting time sensitive, complex exception-based and/or highly specialized processes. Incumbent will hire, onboard, and train new team members. Incumbent will provide training, coaching, recognition and development for team members, foster teamwork and planning for succession. In addition, this position supports escalated complex customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Work is completed under minimal supervision. Incumbent will address escalated questions independently; seeking assistance from Manager or other Operations resources as appropriate. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

What will you do?

• Hire, onboard, and train new team members.
• Supervise and direct time sensitive, complex and/or highly specialized daily work flows related to functions associated with mandatory and voluntary Corporate Actions events to ensure accurate and timely processing, to ensure department service levels are met.
• Provide training, coaching, recognition, and development for the team members, fostering teamwork and planning for succession.
• Establish and maintain credible, professional relationships with internal business partners and external customers and transfer agents. Participate in department, firm and industry projects.
• Address escalated Issues independently, provide risk oversight, and ensure compliance with regulatory requirements; Seeking assistance from Senior Manager or other Operations resources as appropriate.
• Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.
• Accept and successfully execute change while supporting employees through the process and keeping them focused on business priorities.

What do you need to succeed?

Must-have

• In-depth knowledge and understanding of corporate actions, financial services, brokerage operational processes, and regulatory policies.
• Must have Series 7 or 99 or proven ability to obtain within 120 days of hire.
• Strong ability to build a cohesive department through the recruiting, hiring, training, motivation, and development of strong talent.
• Ability to handle multiple priorities in a fast paced and deadline driven environment with the ability to provide direction to other team members through verbal or written communication.
• Needs to be self-motivated with high attention to details, and possess excellent customer service, organizational, analytical thinking, and problem-solving skills.

Nice-to-have

• 4+ years back-office brokerage or transfer agent experience within corporate actions.
• Prior experience in a leadership role.

• Bachelor’s degree in finance, business, or related field.
• In depth knowledge of Broadridge BPS system and Windows-based software products such as Word, Excel, Access and Outlook.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

Corporate Actions, Cross-Team Collaboration, Customer Service, Customer Service Management, Decision Making, High Impact Communication, Interpersonal Relationship Management, Leadership, Operational Delivery, Process Improvements, Risk Management, Supervision, Taking Initiative, Time Management, Training People

Additional Job Details

250 NICOLLET MALL:MINNEAPOLIS Minneapolis United States of America 40 Full time Wealth Management Regular Salaried 2024-04-17 2024-04-30