Works under general supervision to assist in supervising the daily office operations of Employee Benefits to include operational workflow and process efficiency.

Pay Grade: 52

Salary Commensurate with Experience and Education

1. Four (4) years of experience in a benefits administration environment with one (1) year in a lead or supervisory capacity; and

2. Bachelor’s degree from an accredited college or university in human resources, public or business administration, communication/journalism, or a closely related field, OR

3. An equivalent combination of education and/or experience.

4. PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

1. Assists in daily supervision of benefit staff.

2. Assists with interviewing, hiring and training employees; planning, assigning and/or directing work; provides input on appraising performance; addressing complaints and resolving problems.

3. Assists Benefits Manager in reviewing, planning, providing input on plan design, and implementing all benefits programs and insurance plans (e.g. health plans, life insurance plans, prescription drug, dental, disability, cancer, etc.).

4. Participates in all facets of employee benefits administration such as consultant selection, contract renewal, vendor selection and open enrolment activities.

5. Makes recommendations on process and procedural changes.

6. Partners with various internal and external resources, such as the Manager, Wellness Coordinator and Benefits Consultant, to develop and deploy communications that inform, educate, and drive positive healthcare consumer behavior.

7. Develops and implements communication strategies across a variety of media, including print, web, email, video, in-person events and other methods, ensuring project deadlines are met.

8. Partners with vendors to communicate updates and programs.

9. Writes, edits and manages employee communication projects including, but not limited to: open enrollment guides, posters, flyers, email campaigns, digital signage, benefits microsites, intranet/internet and more.

10. Maintains a library of readily usable documents and templates that are continually refreshed from a content and graphic perspective.

11. Assists in the administration of benefits policies and procedures, laws and regulations through meetings, presentations, etc.

12. Researches and resolves complex benefits claims processing and payment issues.

13. Reviews and analyzes insurance plan data and compiles reports as needed.

14. Arranges payment plans and develops letters of agreement regarding continuance of health insurance coverage with qualifying individuals.

15. Evaluates and resolves computer software and systems problems, with assistance from Information Technology department.

16. Coordinates eligibility systems auditing.

17. Performs other related duties as required or directed.

1. Thorough knowledge of policies and procedures governing Shelby County benefits medical, prescription, dental, life, disability, etc. plans and programs.

2. Knowledge of policies and procedures, laws and regulations and guidelines of self-insured benefit program, flexible benefits plan, and government mandated programs.

3. Ability to implement benefit plans and make enhancements to operational procedures.

4. Must have good leadership and supervision skills.

5. Knowledge of Shelby County Human Resources policies and procedures.

6. Must have excellent customer service skills in communicating and resolving major claims and benefits issues.

7. Must have excellent oral and written communication skills; as well as good presentation skills.

8. Familiarity with basic financial concepts.

9. High integrity in dealing with confidential information.

10. Demonstrated proficiency in Microsoft Word, Excel, and Power Point.