At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for responding to patient inquiries, identifying and resolving patient account problems, and ensuring the timely collection of third party and private pay receivables.Job Description

Minimum Qualifications

Education: (None)

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Two (2) years of hospital business office or medical related experience preferred
• Candidate to have knowledge of business office, patient billing, or collection/reimbursement procedures of healthcare reimbursement preferred
• Ability to multi-task in a fast paced high volume environment

Principal Accountabilities

• Answers calls and responds promptly to account inquiries.
• Responds to and resolves written inquiries and/or complaints.
• Appropriately document patient accounts.
• Reviews department mail, return mail, and address corrections.
• Analyzes accounts for errors, adjustments and credits for the purpose of issuing corrected entries; updates account information when differences are noted.
• See Addendum for Job Related Specific Duties per department.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.