Job Summary:

The Account Manager will be responsible for onboarding new customers, retention of existing customers, expansion sales of products/services. The Account Manager will cultivate existing relationships, build new relationships within assigned accounts, and ultimately drive retention and expansion sales to exceed revenue targets.

Duties & Responsibilities:

• Onboards new customers, building customer success plans, ensuring customers are rostered and trained on the platform.
• Conducts webinars and in-person presentations and perform calls and emails necessary to develop and retain a strong relationship with assigned accounts.
• Demonstrates an effective approach to developing assigned territory, keeping a business plan up-to-date, and building on a proper sales expansion strategy.
• Cultivates deep relationships that result in a deep knowledge of your territory, market trends, competitor activity, and budgetary constraints.
• Ongoing learnings of company offered product /services.
• Manages product evaluations, and coordinates with sales to provide a high level of success following company standards.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Thorough understanding of product, industry, and/or services provided to clients.
• Proficient with Microsoft Office Suite or related software.

Education & Experience:

• Bachelor’s degree in related field preferred.
• 3+ years of closing experience preferred.
• Experience in K-12 education/administration is beneficial.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.